why people go postal.
yesterday i received a letter from time warner saying i owe them $550 for the cable equipment i didn't return after they disconnected our cable and internet services. like hell their hub is worth $550.
so. i had to call them and explain that they kept screwing up our requests to turn off cable but leave roadrunner connected. also, our new as of nine months ago phone number that i've updated with them three times? yeah, they still had our old phone number in their database. wtf are they doing when i call them? they're like, ok, we're updating that information now! (and then i hear clackity clack clack clack keyboard sounds) but are they really?
pertinent but long aside: several years ago i lent a friend a large sum of money and one night while talking to her on the phone i told her that paying me back wasn't a huge deal and she could do it in small increments if that's what worked best. and she said: ok, i'm writing you a check now (scribbling sound) and then: i'm tearing off the check (check-tearing sound) and then she said she was putting it in an envelope and addressing it to me. so it SOUNDED like she was writing this check and sticking it in an envelope, but i never received it. she said it must have got lost in the mail. that's what time warner is like: sure we're changing your phone number! no, of course we're not going to disconnect roadrunner!
it seems that we were receiving free cable and internet because of their inability to get it right, still, but it's not free so much if we owe them $550. they foiled my plan! i had that charge removed and they reactivated the account (complete with cable! fucknuts) but then i had to explain, twice, THAT I DON'T WANT CABLE. and again, they didn't apologize. these people are exhausting me. they're about to make me cry. their fuckups are so fucking predictable that next time i'll just say this:
time warner.
and you'll know what i mean.
so. i had to call them and explain that they kept screwing up our requests to turn off cable but leave roadrunner connected. also, our new as of nine months ago phone number that i've updated with them three times? yeah, they still had our old phone number in their database. wtf are they doing when i call them? they're like, ok, we're updating that information now! (and then i hear clackity clack clack clack keyboard sounds) but are they really?
pertinent but long aside: several years ago i lent a friend a large sum of money and one night while talking to her on the phone i told her that paying me back wasn't a huge deal and she could do it in small increments if that's what worked best. and she said: ok, i'm writing you a check now (scribbling sound) and then: i'm tearing off the check (check-tearing sound) and then she said she was putting it in an envelope and addressing it to me. so it SOUNDED like she was writing this check and sticking it in an envelope, but i never received it. she said it must have got lost in the mail. that's what time warner is like: sure we're changing your phone number! no, of course we're not going to disconnect roadrunner!
it seems that we were receiving free cable and internet because of their inability to get it right, still, but it's not free so much if we owe them $550. they foiled my plan! i had that charge removed and they reactivated the account (complete with cable! fucknuts) but then i had to explain, twice, THAT I DON'T WANT CABLE. and again, they didn't apologize. these people are exhausting me. they're about to make me cry. their fuckups are so fucking predictable that next time i'll just say this:
time warner.
and you'll know what i mean.
posted by sarah at 6:53 AM
1 Comments:
i'm much more likely to just cry when i'm frustrated than shoot anyone, so no, no postalness here.
the BBB idea is a good one. i'll keep that in mind.
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